Delivery Policy information

We deliver to to any postcode in England, Wales, Scotland, the Channel Islands, Northern Ireland and most of the Scottish Islands/ Highlands. It is imperative that the corrct postcode is supplied. If you do not know this at the time of ordering, we would ask that you contact us on 0845 5190 256 and we can help you locate the address.

During very busy times, such as Mothering Sunday or Valentine's Day - we may dispatch your order up-to 24Hours earlier to ensure that they arrive at their destination in a timely manner and avoid any disappointment.

Substitution Policy Information

Flowers are a living things and each flower is unique. We do our very best to ensure that your delivery is as close as possible to the item you have seen on-line. However in rare circumstances substitutions may need to take place to ensure that your order is fulfilled in a timely manner.

Our substitution policy is as follows:-

Flowers
In arrangements of mixed flowers, we try to ensure the colours remain the same even if this requires substitution of another variety of flower. We always pick flowers of a similar or greater value. For one-of-a-kind flower arrangements, such as a rose bouquet or lilly arrangement , we will make every attempt to match the flower type, but may substitute with another colour. For arrangements with included vases or containers we will include a similar container or vase.

Plants
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour. For plants with included vases ,containers or bags we will include a similar container or vase.

Extras
If an extra such as chocolates or champagne is out of stock we will either substitute with a similar brand/theme or contact you to offer an alternative.

Packaging information

All our flowers are treated to a hydration pack to ensure they remain as "fresh as a daisy" whilst on their journey to your recipient.
Packaging is an important part of any gift, and flowers are no exception. Our products are delivered in our own gorgeous boxes, with the flowers wrapped in complimentary celo ,satin ribbons and surrounded by tissue. This not only ensures a safe and pleasant journey but also provides a better gift experience.

Gift messages are printed on full size gift cards, not the typical small cards often associated with flowers.

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