All orders placed online or via phone call with the flowerangels are subject to the following terms & conditions. Please read these conditions carefully before using the flowerangels.com website. By using the flowerangels.com website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future flowerangels.com service (eg: reminders or wishlist), you will also be subject to the guidelines and conditions applicable to that service.

1. Privacy
Please review our Privacy Notice, which also governs your visit to flowerangels.com, to understand our practices.

2. Delivery
Under normal circumstances, we will try to ensure that your order is delivered to the recipient's address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide. It is therefore very important that you ensure that the recipient address (especially the postcode) you provide is accurate, and that you give additional instructions to assist our drivers locate difficult-to-find addresses. It is also very important that you keep us informed if you find that the recipient's address or availability changes prior to the order being delivered.

Where possible, we will attempt to obtain a signature from the intended recipient of the flowers. In some circumstances, for example, when delivering to a hospital or university, we may not be able to deliver the flowers directly to the intended recipient. In this case, we will deliver to the reception area and obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

If you are unsure of your recipients address there are a number of websites that can help with address clarification such as The Royal Mail or 192 Address Finder or call us and we will try to help.

As we appreciate that receiving flowers is often time-critical, if we are unable to deliver your order to the recipient's address, we will attempt to leave in a secure place on the recipient's property. Where this is not possible, we will attempt to leave the flowers with a neighbour. If this is not acceptable, please ensure that you tell us when you place your order. If we are unable to deliver the order, the driver will leave a card with instructions on how to organise re-delivery.

In the event that we are unable to deliver the order to a correct recipient's address that you have provided, we will attempt delivery the following day and refund the delivery charge associated with the failed delivery. We are not responsible for any other costs incurred by the customer due to failed deliveries.

At peak times such as Christmas, Valentines and Mother's Day we are aware that it is important that your flowers arrive in good time and condition. To ensure this during these periods we may dispatch your flowers up to 12 hours earlier than normal. Your flowers will be packed using a special water retaining moisture bag so they will look their best for that special day.

1.1 Deliveries to Hospitals
Deliveries to hospitals can be problematic as patients can be moved from ward to ward, or can be discharged before the flowers arrive. This means that we sometimes are unable to deliver orders for customers at a very emotional time. However, many of these problems can be resolved by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.

It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name and this can lead to delivery issues that are out of our control.

1.2 Delivery to business addresses
If you wish to order flowers for delivery to a business address, we recommend that you use one of timed delivery services to ensure delivery is made within office hours.

2. Damaged Flowers
Although we take the greatest of care to ensure all our flower products look amazing for the recipient, there are rare occasions when something goes wrong and arrive at their destination damaged. Please contact us immediately so that we can arrange for either a replacement or a full refund.

3. Availability and Substitution
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards , we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team.

If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.

4. Cancellations
Only cancellations given at least 48 hours before delivery date will be eligible for a refund. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please call customer services on 0207 0994384.

5. Complaints
We deliver only the freshest flowers of the highest quality and back everyone of our deliveries with our Customer Guarantee.
Your satisfaction is our first and foremost priority.

In the rare instance, there is a problem - for any reason - with your flowerangels.com purchase, contact our Support Freephone Line on 0800-612-9502 (outside the UK on +44 0207 0994384).

All complaints will be acknowledged within 5 working days. We will endeavour to reach a solution with you within 7 working days and will keep you informed of all stages in the process. All complaints will be logged so that we can monitor them for internal usage only.

Under certain circumstances and where situations allow it may be necessary to retrieve and examine a delivery that has been rejected. In the unlikely event of this sensitive situation arising the collection would be arranged by our Support Staff.

6. Licence for website access
flowerangels.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of flowerangels.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Flowerangels.com and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising flowerangels.com's or its affiliates' names or trademarks without the express written consent of flowerangels.com. Any unauthorised use terminates the permission or license granted by Flowerangels.com.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Flowerangels.com as long as the link does not portray Flowerangels.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any flowerangels.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

7. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

flowerangels.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

8. Access to Flowerangels.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

9. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not flowerangels.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

• For fraudulent purposes, or in connection with a criminal offence or other unlawful activity
• To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
• To cause annoyance, inconvenience or needless anxiety

10. Communications (Send a Hint, tell a friend etc) and other content
Users of this website may send communications; and submit suggestions, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Flowerangels.com reserves the right (but not the obligation) to remove or edit any content's and sub licensees the right to use the name that you submit in connection with such content, if they choose.

11. Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Flowerangels.com, its affiliates or its content suppliers and is protected by International copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Flowerangels.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Flowerangels.com, our affiliates or our software suppliers and is protected by international copyright and authors' rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Flowerangels,com's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Flowerangels.com's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Flowerangels.com's express written consent.

12. Our contract
When you place an order to purchase a product from Flowerangels.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

13. Electronic communications
When you visit Flowerangels.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Losses
Flowerangels.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Flowerangels.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

15. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

17. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of Scotland, England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.